Send Us Your Suspension Notice. We Respond Within One Business Day.
Free diagnosis on every case. We tell you which policy hit your account, what the appeal requires, whether your case has a realistic path forward, and what we charge before any work begins.
We work on Google Ads policy enforcement and Google Merchant Center policy enforcement only. If your issue falls outside policy work, we tell you within the diagnosis and point you to the right kind of help.
Tell us about your case
What Happens Next
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1
You hit send
You get an immediate acknowledgment email confirming we received your inquiry. The email includes a reference number for the case.
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2
We diagnose
Within one business day, you get a written reply identifying the specific policy that triggered your suspension or disapproval, the appeal pathway, and our honest verdict on whether the case has a realistic path forward.
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3
You decide
If the case is viable, we send a fixed-fee quote or a starting price range. You decide whether to engage us, handle it yourself with our diagnosis as a guide, or get a second opinion. No pressure either way.
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4
We get to work
If you engage us, work begins immediately. Most cases close within the timeframes we set during diagnosis. We tell you on day one if the timeline differs from the standard pattern for your policy.
What Helps Us Diagnose Faster
- The suspension or disapproval notice email from Google (forward it directly or attach a screenshot)
- Your Google Ads customer ID or Merchant Center account ID
- The website or destination URL the ad points to
- A short description of what the business does
- Screenshots of the Policy Manager view inside your Google Ads or Merchant Center account
- Any previous appeals you submitted and the responses Google gave
- Documentation that may support the appeal (license records, authorization letters, supplier invoices, certification status)
- The history of any previous suspensions on the same account or related accounts
One important note on data privacy
Do not send passwords, full credit card numbers, customer personal information, or any other sensitive data we do not need for diagnosis. If we end up needing access to your Google Ads or Merchant Center account during the engagement, we will request limited-access invitations through Google's official manager account system, never your password.
If Your Case Is Time-Sensitive
Some cases are genuinely urgent: a Merchant Center suspension during peak shopping season, a Google Ads account suspended during a launch, a Financial Services advertiser facing the seven-day warning window. Tell us in the form or the email subject line and we move you to the front of the queue.
We cannot promise faster than one business day on first contact.
The diagnosis takes the time it takes to do honestly.
Urgent does not mean we skip steps.
The single fastest way to permanently lose a Merchant Center account is to request a review before the fix is verified. Speed matters but care matters more. We work fast and we work carefully. We do not trade one for the other.
Common Questions About Getting in Touch
Is the diagnosis really free?
Do you respond outside business hours?
Do you take phone calls before reviewing a case?
What if my case is something you do not handle?
Will you sign an NDA before we discuss my case?
Do you work with clients outside your country?
What languages do you work in?
How do I know you are a legitimate service?
Business Information
No Sales Pressure, Just an Honest Diagnosis
Send your case. We reply within one business day with a real diagnosis. If we can help, we tell you what it costs. If we cannot help, we tell you what to do instead. Either way you walk away knowing more than you did five minutes ago.
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